Best Of Industry Insights: Restaurant
Dec 19, 2019

As we wrap 2019, we wanted to share some of the best of our Industry Insights for restaurant to close out the year.


Embrace the Holiday Rush: Whether large or small, holiday gatherings bring a welcome seasonal business spike to the restaurant industry. With more customers comes greater risk, especially when you factor green seasonal staff and change of weather in the northern states. To illustrate this seasonal claims increase, Gallagher Bassett reviewed reported losses to our numerous full service restaurant clients and compared the months of October to December of 2018. For customer liability claims we saw a spike of 15% and on the workers’ compensation side there was an increase of 11%.


Smart Steps Toward Restaurant Safety: The fast-paced, high-energy environment of a bustling restaurant is brimming with safety hazards and the potential for accidents and loss. Knowing that one of the leading causes of loss for restaurant or foodservice contractors is slip, trip & fall injury, we examined both the frequency and severity measures of this loss type and offer one leading solution that will dramatically lower the exposure. Thank you to my coauthor, Dan Mowry, the strategic account manager of shoes for crews.



Serving Up Safety for Older Workers in Today’s Market: While specific hiring decisions are left to the restaurant manager in compliance with recruiting / hiring guidelines established at a particular concept or brand, they must adapt their hiring practices, new employee training and safety procedures to fit the workforce demographics, such as the age of the workforce. Each year, more than one in four adults aged 65 and older experience a fall. This article lays out some of the basic practices you can incorporate into your program to help keep older workers safer.


Foodborne Illness - Are You and Your TPA Ready to Respond? When an FDA-regulated product is deemed potentially harmful, your liability claims administrator is a critical part of your defensive strategy. Foodborne illness outbreaks from food contamination can occur at any time. In 2018, there were 16 outbreaks investigated by the FDA, including ones related to cyclospora, salmonella, E. coli O157, and vibrio. It is essential to include your claims administrator in your outbreak response plans.


The Picture May Surprise You - Video Surveillance and the Effects on Restaurant Claim Outcomes: There is a lot of thought that goes into the decision to place cameras inside and/or around the perimeter of your restaurant locations. Implications of brand image, location, guest experience, customer base, and many other factors weigh into this decision. But can this expectation be borne out in the claims data or must we rely on multiple examples of individual claim anecdotes to prove this point?


Thank you to all of our readers, for your feedback and interest in our topics, as well as my co-authors for your contributions to bringing your expertise to Gallagher Bassett’s Restaurant practice.  We look forward to bringing you information you can use to help your program in 2020!


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