GB Receives Top Honors in Advisen Survey and 2018 RMIS Report
Jan 22, 2018

Two reports were released that gave GB top honors in the claims and insurance industry.

The first is the Advisen Claims Satisfaction Survey. Of the Top Casualty Claims Handling Insurers and TPAs, Risk Managers regard GB as the best, rating us #1 overall. We were rated significantly higher than other TPAs and ahead of all carriers recognized in the survey. The ratings were based on what Risk Managers deemed most important: Good communication, Expertise, Flexibility and Accessibility were at the top of the list. Other key areas of importance were Equitable Settlements, Jurisdictional Knowledge, Choice of Counsel, Proper Reserving Practice, Prompt Payment, Prompt Coverage Determination and National Footprint.

The second study is the 2018 RMIS Report produced by industry veterans David Tweedy and Patrick O’Neill. This is a highly comprehensive independent guide for buyers and prospective buyers of Risk Management Information Systems. In this report, Gallagher Bassett and our LUMINOS RMIS solution was given top honors as the leader and most comprehensive among all TPAs. LUMINOS ranked best in solutions offered, system capabilities and NPS (Net Promoter Score, a prominent customer service metric).

We at GB believe these honors are a reflection of the long term investments we have been making in our people, our processes and our products. Thank you to our clients for their ongoing partnership in achieving this recognition. We believe collaboration, expertise and flexibility are the keys to the best results.

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