Your Source for COVID-19 Updates
Mar 11, 2020

The coronavirus (2019-nCoV or COVID-19) outbreak has been in the news headlines for several weeks. As the number of cases identified grows globally, the concern over its potential to affect employee welfare, disrupt global supply chains, and slow business operations has increased.


To keep you apprised of developing news on COVID-19, we have dedicated the “Breaking News” section of The Network to serve as our repository of information and best practices to help you, your organizations, and your claims programs navigate these challenging times with confidence.


Since initial reports of the impact and spread of the coronavirus (2019-nCoV or COVID-19), Gallagher Bassett has been actively monitoring the situation and directing our claims handlers accordingly.  Here are some of most immediate steps we have taken.

We have been monitoring all incoming claims with potential exposure to coronavirus and we have directed our claims handlers to take additional precautionary steps, beyond our Best Practices. All our claim handlers are expected to:

  • Report all claims with suspected coronavirus exposure to our Clients and Carriers as soon as possible


  • Ensure that every claim is coded and logged for future reporting and tracking needs


  • Expand initial investigations to include situation-specific questions by line of coverage to gather additional information


  • Direct claimants to pursue the appropriate medical care but to refrain from making any compensability determinations until we have received appropriate guidance from the Carrier, Client, or State, Federal or other governing bodies in the respective jurisdiction


GB has also established a Global Coronavirus Task Force comprised of line of business experts across major injury exposures (including Workers Compensation, General Liability, and DBA). This Task Force is responsible for overseeing the situation and ensuring that current and evolving protocols for handling these matters are effectively implemented and adhered to. The Task Force is also responsible for providing any necessary technical oversight on individual claims as the situation evolves. In the coming days and weeks, we will bring you news and information from our Task Force.

We have engaged our Business Continuity team and are prepared for potential business operations interruptions.  In our next update, we will discuss the business continuity measures in place here at Gallagher Bassett to ensure consistent service on your programs. 


We’re in the risk management business—and Gallagher Bassett remains fully committed to supporting you and your company through these challenging times. We will share updates about our operational decisions as the situation continues to unfold.


If you have any questions regarding COVID-19 for Gallagher Bassett, please submit the below form:


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