Craig is excited and can't wait to head out of the facility to start his weeklong vacation. Grabbing his coat, he heads for the stairs. Preoccupied with photos on his phone of sandy white beaches and warm waters, he slips on the bottom stair and reflexively grabs the handrail to prevent what could have been a bad fall resulting in a serious set of injuries.
Fact sheets from OSHA and the National Safety Council define a near miss as an "unplanned event that did not result in injury, illness or damage - but had the potential to do so." And the World Health Organization (WHO) defines a near miss as "an error that has the potential to cause an adverse event but fails to do so because of chance or because it is intercepted." So, although near misses cause no physical bodily harm or damage to property, they can foreshadow incidents that result in catastrophic loss or injury. They can also represent exceptional opportunities to implement life safety, hazard remediation actions that prevent accidents from happening in the first place.
Have you ever thought about managing your near-miss data, follow-up investigations and corrective action recommendations with your Risk Management Information System (RMIS)?
We have. Meeting current enterprise-wide risk management information challenges requires flexible technologies and a relentless drive for RMIS product innovation. At Gallagher Bassett, we are always thinking about how to merge our claims expertise, intellectual capital and computing technologies with our ecosystem of LUMINOS RMIS tools. Through our partnership with Origami Risk, Gallagher Bassett has deployed a market-leading RMIS solution for our clients and carrier and broker communities that includes an Expanded Service Incident / Near Miss Management module.
Does your organization have a formalized program to document and investigate near misses? Would your facility have known that, upon review, the stair tread carpet was worn very thin, which could have contributed to Craig's slip mishap? And would there have been a follow-up process to track completion of the recommended carpet repairs?
Stepping outside the boundaries of traditional claim inquiry and transactional loss run reporting, incident / near-miss data management is an increasingly important component of modern-day risk management and loss control programs. At the individual incident or near-miss level, manage all relevant accident and employment information. Add notes, photographic images and relevant documentation. Track investigative findings. Note corrective action recommendations, tasks and completion dates to ensure that potential injury sources are eliminated before accidents occur.
Think about it. What could you do with an award-winning RMIS product suite bundled together with your TPA claims administration services that includes all relevant incident and near-miss data? How many accidents could potentially be prevented with sophisticated data management entry and analysis tools at your facility?
Utilizing any of our add-on LUMINOS Expanded Service modules is a great value proposition for your organization. And having a complete view of all the risk management program components impacting your Total Cost of Risk (TCOR) is also smart business. So go ahead, take your RMIS tools to The NEXT Level.
Interested in learning more about our Incident / Near Miss Management module? Or any of the other LUMINOS Expanded Service offerings available to Gallagher Bassett clients through our RMIS product suite? We'd be delighted to talk with you. Please engage a member of our Sales or Client Service teams, or contact Jennifer Turner, SVP RMIS Solutions, at email@example.com.